Here’s a comprehensive Privacy Policy tailored for Cup of Tearapy, accounting for WooCommerce, Google Analytics, and Printify:
Privacy Policy
Last Updated: November 2025
At Cup of Tearapy, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing from us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Introduction
This privacy policy applies to all visitors to our website (www.cupoftearapy.shop) and to customers who purchase our products. We collect and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) if you are located in the EU/UK.
2. What Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you create an account, place an order, or contact us, we collect:
- Name, email address, and phone number
- Delivery address and billing address
- Payment information (processed securely through our payment provider)
- Order history and preferences
- Any messages or inquiries you send us
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and device information
- Pages visited and time spent on our site
- Links clicked and navigation patterns
- Browser type and operating system
- Referral source
This data is collected through Google Analytics and WooCommerce cookies for website functionality and performance analysis.
3. Cookies and Tracking Technologies
Our website uses cookies to improve your experience. These include:
| Cookie Type | Purpose |
|---|---|
| Functional cookies | Remember your login, shopping cart, and preferences |
| Analytics cookies | Understand how you use our site (Google Analytics) |
| Performance cookies | Monitor website speed and functionality |
Your Cookie Rights:
- You can disable cookies in your browser settings
- However, disabling certain cookies may affect website functionality
- By continuing to use our site, you consent to our use of cookies (unless you opt out)
We recommend using a cookie consent banner on your site to allow users to accept or reject analytics tracking.
4. How We Use Your Information
We use your information for:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders | Contract (to fulfill your purchase) |
| Sending order confirmations and delivery updates | Contract / Legitimate Interest |
| Customer support and resolving issues | Contract / Legitimate Interest |
| Improving our website and services | Legitimate Interest |
| Analyzing website traffic (Google Analytics) | Legitimate Interest / Consent |
| Detecting and preventing fraud | Legitimate Interest |
| Complying with legal obligations | Legal Obligation |
| Marketing communications (if you opt-in) | Consent |
We do not use your data for automated decision-making or profiling without your consent.
5. Who We Share Your Information With
Your personal data is only shared with the following third parties:
Printify
We use Printify to manufacture, package, and deliver your orders. Printify acts as a data processor on our behalf and processes your information only to:
- Produce your custom products
- Arrange shipping and delivery
- Process payments
- Handle returns (if applicable)
Printify is bound by a Data Processing Agreement and complies with GDPR requirements. They do not use your data for their own marketing purposes.
WooCommerce
WooCommerce processes your order and account information to manage our online store. They act as a data processor and follow data protection standards.
Google Analytics
We use Google Analytics to understand how visitors use our site. Google Analytics:
- Collects anonymised data about your website behaviour
- Does not identify you personally
- Stores data on Google’s servers
You can opt out of Google Analytics tracking using Google’s Opt-out Browser Add-on.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your order and provide customer support
- Comply with legal obligations (typically 6-7 years for tax/financial records)
- Resolve disputes
Once these purposes are fulfilled, we delete or anonymise your data. You can request deletion at any time (see Section 8).
7. Data Security
We take the security of your information seriously. Safeguards we have in place include:
- SSL encryption for all website traffic
- Secure payment processing through Printify
- Restricted access to personal data (staff only when necessary)
- Regular security monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Privacy Rights
Under GDPR and UK data protection laws, you have the right to:
| Right | What This Means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Correction | Ask us to correct inaccurate or incomplete information |
| Right to Erasure | Request deletion of your data (“right to be forgotten”) |
| Right to Restrict Processing | Ask us to limit how we use your data |
| Right to Data Portability | Request your data in a structured, machine-readable format |
| Right to Object | Object to certain types of data processing |
| Right to Withdraw Consent | Withdraw consent for marketing communications at any time |
To Exercise Your Rights:
Email us at help@cupoftearapy.shop with:
- Your request (specify which right)
- Your full name and email address
- Any relevant order information
We will respond within 30 days (up to 60 days for complex requests).
9. Marketing Communications
We may send you marketing emails if:
- You have consented to receive them
- You are an existing customer and we’re providing relevant offers
Your Unsubscribe Rights:
- Every marketing email includes an “unsubscribe” link
- You can manage your preferences in your account settings
- Unsubscribing takes effect immediately
10. International Data Transfers
If you are located outside the UK/EU, your data may be transferred to and stored in different countries (including the US through Google Analytics and Printify). By using our website and providing your information, you consent to these transfers. We ensure adequate safeguards are in place to protect your data.
11. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or by posting the updated policy on our website.
Last Updated: 26 November 2025
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: help@cupoftearapy.shop
Mailing Address: 26 Hall Close, Cheadle, ST10 1GB, UK
If you have concerns about how we process your data and are located in the UK/EU, you also have the right to lodge a complaint with your local data protection authority.